Made at Thirty Five

Privacy Policy: Date Completed 25th July 2021

This website is operated by Made at Thirty Five. Throughout the site, the terms “we”, “us” and “our” refer to Made at Thirty Five.

Made at Thirty Five are committed to protecting and respecting your privacy.

 

For the purpose of the Data Protection Act 2018, the General Data Protection Regulations 2016 and all other legislation, regulations and directives relating to data protection and privacy (“the Legislation”), the data controller is support@madeatthirtyfive.co.uk 

 

This privacy policy combined with our terms & conditions explains how we use any personal data  we collect about you, or that you provide us when you use this website will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

 

• The type of personal information we collect

• Cookies 

• How will we use the information about you

• How we store your personal information

• Marketing

• Disclosure of your information 

• Other websites

• Your data protection rights

• Changes to our privacy policy

• Complaints

• How to contact us

The type of personal information we collect 

Personal Information: ‘Personal Information’ is any information that relates to a living, identifiable person. This information can include your name, contact details, and other information we gather as part of our relationship with you.

 

It includes information you provide but not limited to, when you register to use our site, subscribe to our service, search for a product or service, place an order for our products and services, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, provide feedback, leave a review and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

 

We use session cookies on our website, meaning when visiting the website, we will automatically collect the following information:

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• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call us. 

 

Information we receive from other sources.

 

This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

 

Please note where we request personal information in order to provide goods and services to you and that personal information is necessary for the performance of our contractual obligations to you, we will not be able to proceed with the contract if the requested information is not provided.

 

Cookies

 

When visiting our website, we collect standard internet log information for statistical purposes.

​We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

​We do not make any attempt to identify visitors to our websites unless purchasing. We do not associate information gathered from our sites with personally identifying information from any source.

​Using cookies helps us to improve our site and to deliver a better and more personalised service.

How will we use the information about you

We use information held about you in the following ways:

Information you give to us. We will use this information:

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• to carry out our obligations arising from any contracts entered into between you and us, including the provision of information, products and services, as is necessary for the performance of our contract with you;

• to provide you with the information, products and services that you request from us prior to entering into a contract with us but as a step towards such a contract;

• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about as is in our legitimate interests;

• to permit selected third parties to provide you, with information about goods or services we feel may interest you where you have expressly give your consent for us to do so;

• to notify you about changes to our products or services as is in our legitimate interests for you to do so;

• to ensure that content from our site is presented in the most effective manner for you and for your computer as is in our legitimate interests for you to do so.

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In processing each order, your information is shared with either PayPal or your credit/debit card providers for credit reference purposes and with fraud prevention agencies, Made at Thirty Five does not have access to this information, hold nor store any of your payment details. If you have any concerns about payment information, please refer to your provider’s own privacy policy.

Information we collect about you. We will use this information:

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• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research and statistical purposes where it is in our legitimate interests to do so;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer as is in our legitimate interests to do;

• to allow you to participate in interactive features of our service, when you choose to do so as is in our legitimate interests;

• as part of our efforts to keep our site safe and secure in accordance with our legitimate interests;

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you in accordance with our legitimate interests;

• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them in accordance with our legitimate interests.

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We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

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For the purposes of the above our ‘legitimate interests’ include promotion of our business, marketing, the maintenance of the goodwill and reputation of Made at Thirty Five which includes the provision of excellent customer service and care, the proper and effective administration of the site, and to ensure and maintain the security of the data which we process. 

 

How we store, retain and delete your personal information

 

Your information is securely stored on a password protected laptop and mobile phone. If the information is held in paper format, it is stored in a locked filing cabinet.

We shall ensure that any personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain and delete your personal data as follows:

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• personal data provided as part of an order for goods or the provision of our services as part of our contract will be retained for 7 years from the date on which the goods are delivered and/or the performance of the services is completed, at the end of which period it will be deleted from our systems;

• personal data provided other than as part of an order for goods or services shall be retained for 1 year from the date on which it was provided after which time it shall be deleted.

• Personal details contained in an email, messenger or text will be deleted when you have received your goods and our services are completed after 60 days

• Paperwork will be shredded within 7 years or sooner if no longer required

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Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with our legal obligations.

 

Marketing

 

We would like to send you information about products and services of ours that may be of interest to you. If you have consented to receive marketing information, you may of course opt out at a later date.

You have the right at any time to stop us from contacting you, if you no longer wish to be contacted for marketing purposes, please contact us by email madeatthirtyfive@gmail.com

 

Disclosure of your information.

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You agree that we have the right to share your personal information with selected third parties including:

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• Analytics and search engine providers that assist us in the improvement and optimisation of our site as is in our legitimate interests to do and shall ensure, as far as possible, that all such data is anonymised. 

 

We will disclose your personal information to third parties:

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• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets in accordance with our legitimate interests.

• If Made at Thirty Five or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets in accordance with our legitimate interests.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions, Acceptable Use Policy and other agreements; or to protect the rights, property, or safety of Made at Thirty Five, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction as it is in our legitimate interests to do so.

 

Other websites

 

Our site may, from time to time, contain links to and from external websites as a service to our visitors.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. The provision of a link on our site to an external website should not be taken as an endorsement by us of that external website, its owners or their products / services.

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You have a right to request a copy of the information that we hold about you. If you would like a copy of this information, please contact via madeatthirtyfive@gmail.com

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you may think is inaccurate, you may also ask us to erase your information.

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Access to information

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The Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Legislation by contacting us at madeatthirtyfive@gmail.com 

 

Your data protection rights

Under data protection law, you have rights including:

• To request a copy of the personal information that we hold about you. 

• To ask us to rectify personal information you think is inaccurate.  

• To ask us to complete personal information you think is incomplete.  

• To ask us to erase your personal information in certain circumstances.

• To ask us to restrict the processing of your personal information in certain circumstances

• To object to the processing of your personal information in certain circumstances

• To ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

Changes to our privacy policy

 

​Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Complaints

 

If you have any concerns about our use of your personal information, you can make a complaint to us. Our contact details are under the ‘How to contact us’ tab.

You can also complain to the ICO if you are unhappy with how we have used your data.

Further information can be found on the Information Commissioner’s website at www.ico.org.uk or via their helpline on 0303 123 1113.

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How to contact us

 

Our contact details

Name: Made at Thirty Five

Address: 35 Gallus Drive, Hinckley, Leicestershire, LE10 0BE

Telephone number: 07800 834218

Email: madeatthirtyfive@gmail.com

Website: www.madeatthirtyfive.co.uk

 

If you have any questions, comments and requests regarding this privacy policy please email madeatthirtyfive@gmail.co.uk